Below is a list of Frequently Asked Questions about our jackets and accessories. For other inquiries, please contact us directly at firstname.lastname@example.org.
Can I wash my hand-painted denim jacket?
Yes, your denim jacket has been "heat-set" and can be washed in the washing machine - cold water, gentle cycle, line dry. This will help keep your painted design vibrant and colorful. Care Instructions will come with each item.
Do I need to supply you with a jacket?
We have jackets in our studio - denim and faux leather - available in a variety of sizes (XS-XL). They are a classic style and fit. Some of our clients prefer to send us a jacket of their own choosing to be sure that it fits the way they want. (With this option, you will receive a 10% discount at checkout). If you do plan on sending us a jacket, we ask that it be clean and does not have a coating or repellant added to the fabric.
How do I care for my leather jacket, boots or bag?
KBA will seal the painted areas of your leather or faux leather item. This will protect the paint from day-to-day use, including bad weather. This does not mean that it is scratch proof, and you should care for your purchase as you would any leather product. Spot washing is suggested whenever possible.
What if my jacket doesn't fit?
Because each item is made-to-order, there are no refunds once the painting begins. I supply my clients with designs to approve, as well as size guidelines for their jackets. If you prefer to send me a jacket instead, you will receive 10% off the final price by using coupon code MYJACKET10 at checkout.
Does KBA design jackets for Men?
Yes! We love working with our customers on custom designs for men, women, and children. If there is a design in one of our Collections that you would like on a men's jacket, please contact us! We will be sure to get the appropriate size jacket for you.
What is the delivery time on a custom design?
On average it is usually a 2-week process. All orders are priced by design and customers are given an estimated delivery date at that time as well.
How much will my jacket cost?
Prices are determined by design. Custom jackets are around $200 and up. Orders of 3 or more will be given a discount (as in bridal parties, etc.) Kids jackets start at $85 and up based on design or additional embellishments. Our clients will receive a quote once a design has been approved. If revisions are made by the customer after a design has been approved, there may be additional charges. We will always alert our customers of any additional design fees prior to making the requested changes to their jacket.
Prices are listed on all items in our shop. These items are made-to-order but not considered custom unless there is additional customization added to the design. Sale merchandise will be marked accordingly. For all custom orders or any questions regarding your order, we can always be reached by email at email@example.com
How do I get started on a Custom Order?Contact us directly so that we can get your personal input and thoughts about your jacket design. We will prepare a sketch for your approval before any painting begins. This is where we work together to be sure the design is exactly what you want it to be. Once a design has been approved, you will be given a quote. A 50% deposit is due at this time, and the remaining balance will be due when the jacket is complete.
What is the Return Policy?
Because each jacket is made-to-order, there are no refunds once the painting begins.
How will you ship my jacket?
We use UPS or USPS Priority Mail for shipping. Should your item arrive damaged, please contact us directly!